| 4.1 Management Responsibility
- Multi-disciplinary teams (APQP)
- Business Plan
- Analyze company level data
- Document process to determine
customer satisfaction
- Competitive comparisons
4.2 Quality Systems
- Utilize Advanced Quality Planning
and Control Plan
- Identify Special Characteristics
- Utilize cross-functional teams
- New product manufacturing
feasibility
4.3 Contract Review
4.4 Design Control
- Use advanced tools
- Computer-aided design, engineering
and analysis
- Prototype program to verify
production
- Customer approval of design change
4.5 Document and Data Control
- Customer-referenced documents
- Reference Special Characteristics
- Process to review customer
specifications
4.6 Purchasing
- Customer approved list
- Meet government and safety
constraints
- Subcontractor QS9000 development
- Provide planning info to
subcontractors
4.7 Customer-supplied Products
4.8 Identification and Traceability
4.9 Process Control
- Compliance to government safety and
environmental regulations
- Special Characteristics
- Total Preventive Maintenance
- Process monitoring and operator
instructions
- Process capability for Special
Characteristics
- Verification of job set-up
- Production part approval
- Appearance item control
4.10 Inspection and Testing
- Acceptance criteria is zero
- Use accredited laboratories
- Incoming inspection criteria
- Layout inspection
4.11 Measuring and Test Equipment
- Maintain records of: revision
following engineering changes, gage condition, customer notification if suspsect material
is shipped
- Statistical Techniques
4.12 Inspection and Test Status
- Location does not constitute
indication
- Additional
verification/identification is required
4.13 Nonconforming Material
- Control suspect product too
- Utilize rework instructions
- Formal reduction process
- No visible exterior rework
- Control customer-approved decisions
4.14 Corrective and Preventive
Action
- Disciplined problem solving
- Customer returned product
4.15 Handling, Storage, Packaging,
Preservation and Delivery
- Inventory management system
- Customer packaging standards
- Customer labeling requirements
- Delivery performance
- Order-driven scheduling
- Computerized advanced shipment
notice
4.16 Quality Records
- Specifies retention periods
4.17 Internal Quality Audits
- Suitable work environment
4.18 Training
- Strategic issue
- Periodic evaluation of effectiveness
4.19 Servicing
- Communicate service concerns
4.20 Statistical Techniques
- Consult Fundamental Statistical
Process Control Reference Manual (available from AIAG)
Section II (please note: there were
some minor changes in the latest QS 9000 manual - always get the latest version of the
standard from AIAG)
- Production Part Approval Process
- Continuous Improvement
- Manufacturing Capabilities
+ Automotive OEM requirements |
