• Affinity
Chart:
Organize facts, opinions, ideas and issues into natural groupings as an aid to diagnosis
on a complex problem.• Brainstorming:
Get ideas from persons who are potential contributors. No criticism or discussion of ideas
is allowed until all the ideas are recorded. The ideas are critically reviewed after the
brainstorming session.
•
Check sheet:
A simple data recording device - this helps delineate important items and characteristics
to direct attention to them and verify they are evaluated.
•
Control charts:
Based on the statistical variation of any process - control charts help focus on stability
of a process.
•
Flow chart:
Organize information about a process in a graphical manner thus making it clear who is
impacted.
•
Focus Group Survey:
Help better understand customer perceptions of a company's products/services. Focus groups
consist of 8-10 current or potential customers who meet for a few hours to discuss a
product and is usually moderated.
• more to follow... |
